Flooding
In order to help identify and correct issues with property-side sewer inflow and infiltration issues the City has created a Residential Sewer Program. If your property has been impacted by flooding, we encourage you to learn more about the program and how you can participate.
Report a Basement Backup
If at any time your property experiences a flooding event–basement, yard, or street– please submit a Flood Report. By providing adequate information in your report, the City can better understand types of floods and popular causes of basement flooding. Your information will be stored in a database for future flood-related communications from the City, which you can opt-out of at any time.
Submit a Flood Report
Report a Basement Backup
If at any time your property experiences a flooding event–basement, yard, or street– please submit a Flood Report. By providing adequate information in your report, the City can better understand types of floods and popular causes of basement flooding. Your information will be stored in a database for future flood-related communications from the City, which you can opt-out of at any time.
Submit a Flood Report
Help! My basement flooded!
TAKE NOTE OF DAMAGED GOODS AND MATERIALS
Whether you take photos and videos or write down what has been damaged in the flood, this information will be helpful when filing a claim with your insurance company.
FILE AN INSURANCE CLAIM
It's best to start this process as soon as you can. The information you collected from the point above will be helpful for your insurance company to know!
PROTECT YOURSELF AND THOSE IN YOUR HOUSEHOLD
When taking care of flood water, always remember to be cautious of sharp or hidden objects. Wear protective clothing and gloves before you start cleaning up.
WAIT FOR YOUR BASEMENT TO DRAIN
Before you begin pumping water out of your basement, wait until your basement starts draining on its own. You may create more work for yourself if you act too quickly.
REPORT THE FLOOD WITH THE CITY
If at any time your property experiences a flooding event, please fill out the Flooding & Backup Questionnaire report at the top of this page. The information you provide helps us understand types and causes of basement flooding and provides consideration for capital improvement projects. If you have difficulty accessing the form, please click here.
PROPERLY DISPOSE OF FLOOD DAMAGED ITEMS
Please contact Rumpke at least 48 hours before weekly collection to request bulk pick-up for acceptable large items, and/or excessive amounts of trash. Television sets cannot exceed 32 inches for curbside pick-up, and mattress or upholstered furniture must be completely sealed in disposable plastic for removal. Additionally, Household Hazardous Waste can be disposed of through SWACO.